Case Studies
A selection of case studies showing how I’ve delivered platform improvements, automation, and design updates across cultural and non-profit teams.
2024
Accessible Booking Enhancements for a Bespoke Ticketing Platform
Allowed guests to provide accessibility requirements and book seating in a single flow, reducing friction and improving the booking experience for all users.
2023 – 2024
Introducing a Purpose-Built Diversity Data Collection Workflow in Nucleus
Created a dedicated diversity submission workflow in Nucleus, enabling faster content publishing, structured data capture, and improved reporting to support long-term inclusivity goals.
2023 – 2024
Reinventing the User Experience for a Leading Events Platform
Delivered a flexible and accessible events platform for a leading media organisation, supporting both internal teams and external licensing. Included seat booking, invoicing, and custom branding workflows.
2023 – 2024
Delivering a Secure, Flexible Jury Voting System
Delivered a next-generation, fully integrated jury voting system that improved security, cut support needs by 90%, and transformed both the juror and admin experience.
2023 – 2024
Transforming Finance Workflows in a Bespoke Ticketing Platform
Introduced end-to-end invoicing, crediting, and approval workflows into a bespoke ticketing platform — replacing manual processes with a fully integrated system that improved financial control and operational efficiency.
2021 – 2022
Launching a Secure VOD Platform for Awards Viewing
A secure, accessible VOD platform that replaced DVDs, streamlined viewing workflows, and scaled engagement across a full awards ecosystem.
2021 – 2022
Redesigning the Nucleus Awards Platform
Led a full redesign of the Nucleus platform, delivering a modern, accessible, and configurable interface that improved usability, reduced onboarding time, and positioned the product for scale and white-labelling.
2019 – 2021
Modernising FOCAL’s Digital Infrastructure and Membership Experience
Integrated automation and self-service tools into a modern CRM and website, improving UX and reducing admin burden across FOCAL’s global membership.
2013 – 2014
Developing Nucleus for Awards Entry and Judging
Delivered a bespoke awards entry and judging platform that replaced a failing third-party system and became the foundation for scalable, customisable awards management across multiple organisations.
Interested in working together?
I work with organisations to streamline workflows, modernise tools, and deliver systems that save time and enable teams to focus on the work that matters. If you’re planning a project or refining a platform, get in touch. I’d be happy to talk through how I can help.